Client Agreement

Welcome to OverlyX.net. We value your trust and strive to make our cooperation as transparent as possible. This agreement is not just a list of rules, but our shared roadmap. We have tried to set out legal terms in accessible language.

1. Glossary (Terms and Definitions)

To speak the same language, let's define key concepts:

• Service — the OverlyX.net platform providing computing power.
• Dashboard — your personal space for resource management.
• Provisioning — an automated process of deploying your service after payment.
• Billing — a system for tracking your payments and automatic service renewal.
• Ticket — an official request to our Support team.

2. Our service philosophy

We work on an As-Is model, which is an industry standard. This means we guarantee infrastructure performance but cannot be responsible for software you install inside your server.

We strive for Uptime at the level of 99.9%. If something goes wrong due to our fault, we are always open to dialogue about compensation.

3. Ethical Use (Acceptable Use Policy)

We are for freedom of creativity, but within the framework of security for other clients. We ask you to refrain from actions that may harm the OverlyX.net ecosystem:

• Abuse — using resources to send spam or carry out DDoS attacks.
• Posting content that clearly violates international law.
• Cryptocurrency mining without prior approval (as it creates abnormal load on equipment).

If we record an Abuse complaint, we will not immediately block you "forever" — our security department will first contact you to resolve the situation.

4. Financial Policy and Refund

We offer a fair settlement system. Payment for services is made on a Pre-paid model, and we do not have auto-renewal — we do not deduct funds from your cards automatically, you have full control over your expenses.

To prevent you from accidentally forgetting to renew important projects, we will carefully remind you of the end of the rental period by all available means (Email, Dashboard notifications). We guarantee a refund if the claimed technical characteristics do not correspond to reality or if unfixable problems arise on our side. In cases where the service is operating normally according to SLA, a refund is not provided.

5. Support and Communication

Our Support Team are real people ready to help. We try to respond to tickets as quickly as possible, but we ask you to consider the priority of tasks. Critical incidents (server unavailable) are resolved in priority order.

6. Final Provisions

This agreement is a public offer. The fact of registration in the control panel means your agreement with these terms. We may update this document, but we will notify you through the Dashboard for significant changes.